Frequently Asked Questions (FAQ)

We’ve compiled answers to common questions about our products, orders, pre-sales, and policies to help make your collecting experience smooth and enjoyable.

1. What is Imperium Collectibles?

Imperium Collectibles is a trusted online store specializing in sports trading cards, hobby boxes, and collectibles. We cater to collectors of all levels, from beginners to seasoned enthusiasts.

2. Are all products authentic?

Yes! Every item sold by Imperium Collectibles is 100% authentic and factory-sealed, sourced directly from authorized distributors.

3. How do I place an order?

  1. Browse our website and select the items you want.

  2. Add them to your cart and proceed to checkout.

  3. Enter your shipping and payment information and confirm your order.

  4. You’ll receive an order confirmation email with your purchase details.

4. Do you offer pre-orders?

Yes! Pre-orders allow you to reserve upcoming releases before they are officially available. Pre-orders are charged at the time of purchase and shipped on or shortly after the release date.

Note: Pre-orders cannot be canceled once placed.

5. How long does shipping take?

  • United States: 5–7 business days

  • International: We don't offer international Shipping .

Tracking information will be provided once your order ships.

6. Can I return an item?

Returns are accepted for items that are unused, unopened, and in their original packaging within 30 days of delivery.

Non-returnable items:

  • Opened trading card packs or boxes

  • Digital codes or downloads

  • Pre-sale items

  • Clearance or final sale products

Refer to our Refund and Return Policy for full details.

7. What if my package is lost or damaged?

  • Lost packages: Contact us immediately at thomasamuelb@gmail.com. We’ll work with the carrier to locate or replace your order.

  • Damaged packages: Notify us within 48 hours of delivery with photos to receive a replacement.

8. How can I contact Imperium Collectibles?

📧 Email: thomasamuelb@gmail.com
📞 Phone: +1 (415) 825-0050

Support is available Monday–Friday, 9:00 AM – 6:00 PM (PST) and Saturday 10:00 AM – 4:00 PM.

9. Do you ship internationally?

Yes! We ship worldwide.

International customers are responsible for customs fees, import taxes, or duties.

10. How can I stay updated on new releases and pre-sales?

Subscribe to our newsletter and follow us on social media for updates on new products, pre-orders, and exclusive promotions.

Imperium Collectibles – Your Trusted Source for Collectible Cards and Hobby Boxes